Frequently Asked Questions​

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What's the Return Policy?

•  All live plant sales are final.

•  If your plant(s) arrives dead or in a poor condition, email us at paradise@paradiseplants.org within 12 hours of receipt with photos showing the condition. 

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What If I Receive Dead Plants Due to Shipping Delay?

- We have two options for you:

1. We could offer refund on the plants but shipping cost is not refundable.

2. We could send out a replacement upon request if condition persists.

Please note: In order to qualify for a refund/replacement you must meet all of the following:

•  First Delivery Attempt - The shipment must be received on the first delivery attempt, or be picked up the day of the first delivery attempt. 

• Clear Evidence - Photo or Unboxing Video Provided within 12 hours

• Correct Address - The shipment must be sent to the correct delivery address, and not forwarded to another address. P.O. Box address is non-refundable.

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How Much is Shipping?

- Shipping cost depends on the size of the package.  Shipping costs are calculated at checkout. Updates made to lower shipping cost.

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Local areas have been added for delivery at a lower cost---will be calculated at checkout. You also have the option to pick up your order at no additional cost. For the pick-up option, please give us at least three days for payment processing and preparing the order. An email will be sent when the order is ready for pick up. 

 

Do You Have a Storefront?

• Currently, we only offer plants online. Local plant sales do have the option for free pick-up and local delivery at a small cost.

Do You Offer Heat Packs?

• We have the material to pack the plants to ensure protection from cold weather.