Frequently Asked Questions
What's the Return Policy?
All live plant sales are final.
If your plant(s) arrives dead or in a poor condition, email us at email@example.com within 12 hours of receipt with photos showing the condition.
What If I Receive Dead Plants Due to Shipping Delay?
- We have two options for you:
We could offer refund on the plants but shipping cost is not refundable.
We could send out a replacement upon request if condition persists.
Please note: In order to qualify for a refund/replacement you must meet all of the following:
First Delivery Attempt - The shipment must be received on the first delivery attempt, or be picked up the day of the first delivery attempt.
Clear Evidence - Photo or Unboxing Video Provided within 12 hours
Correct Address - The shipment must be sent to the correct delivery address, and not forwarded to another address. P.O. Box address is non-refundable.
How Much is Shipping?
- Shipping cost depends on the size of the package. Shipping costs are calculated at checkout. Updates made to lower shipping cost.
Local areas have been added for delivery at a lower cost---will be calculated at checkout. You also have the option to pick up your order at no additional cost. For the pick-up option, please give us at least three days for payment processing and preparing the order. An email will be sent when the order is ready for pick up.
Do You Have a Storefront?
Currently, we only offer plants online. Local plant sales do have the option for free pick-up and local delivery at a small cost.
Do You Offer Heat Packs?
We have the material to pack the plants to ensure protection from cold weather.